Privacy policy

 
TapVPN Privacy Policy

1. Policy Overview and Scope of Application

This Privacy Policy details how TapVPN (hereinafter referred to as "we" or "the Company") collects, uses, stores, protects, and shares users' personal information. This policy applies to all VPN services provided by us, including but not limited to mobile applications, desktop clients, official websites, and related services.

Our core privacy principles include:

Data Minimization: Collect only the minimum data necessary to provide the service

Transparency: Clearly explain data processing methods

User control: Give users full control over their data

Security: Implementing industry-leading security measures

2. Technical data collected automatically

2.1 Device and Connection Information

●Device identification: device model, operating system version, hardware configuration

Network parameters: approximate geographical location (country/city level), network type (WiFi/mobile data)

Performance indicators: connection delay, bandwidth usage, signal strength

2.2 Service usage data

●Session log: Connection/disconnection time, data transmission volume (specific content is not recorded)

Server selection: User-preferred VPN server location

Application event: frequency of function usage, interface interaction data

2.3 Specify the types of data that are not collected

●Internet activity: No recording of browsing history, search queries, downloaded content, etc

●Real IP address: immediately anonymized after connection

Sensitive information: Do not collect device storage content such as contact lists, text messages, and photos

●Precise location: Only identify country/region-level locations

3. Legal Basis and Detailed Purposes for Data Processing

3.1 Handling under the basis of contract performance

Service Provision: Network Configuration Required for Establishing a VPN Tunnel

Customer support: fault diagnosis and problem solving

3.2 Processing based on legitimate interests

Service optimization: Analyze aggregated data to improve server distribution

Security protection: detect and prevent malicious behaviors such as DDoS attacks

Product development: Develop new features based on usage patterns

4. Comprehensive data sharing policy

4.1 Internal data flow

Technical team: Access only the data necessary to solve technical problems

Legal team: handle data related to compliance matters

●Management team: anonymized business analysis data

4.2 Disclosure Required by Law

Law enforcement response: only under legal requests with jurisdiction

Transparency Reports: Regularly publish statistics on government requests

Litigation process: Mandatory disclosure as evidence

5. Special Provisions for Children's Privacy

Age threshold: Strictly prohibit users under 18 years old

Violation handling: Immediate termination of service and deletion of data

6. Policy Updates and User Notifications

6.1 Change management process

●Internal legal and technical review

●Preparation of impact assessment report

●Regulatory agency filing (if required)

6.2 User notification method

● In-app banner ads

●Publicity on social media channels

●30 days notice for major changes

7. Contact and Complaint Channels

7.1 Main contact information

Data Protection Officer: [email protected]

Privacy Hotline: +86 15308037985

 

This policy was last updated on: October 7, 2025

 

By using our application, you agree to this privacy policy. If you have any questions about this policy or personal information processing, please contact our customer service team.

Thank you for choosing to trust and use TapVPN!